Educational – School Support

We specialise in IT support for schools and over the past 11 years we have developed and learnt how to apply our network support specialist knowledge and experience in the most effective way for the educational sector.

We are the one stop shop for everything IT in your school, we provide;

PRIMARY SCHOOLS / NURSERIES

In the majority of case’s a weekly scheduled visit works best. An engineer will come to the school on the day and time that is agreed and tackle all IT, hardware, software and networking problems the school may have. We find that support in a school works best if you are allocated the same engineer for the weekly scheduled visit. We make sure that at least two of our engineers are familiar with your system so in the event that the regular engineer cannot make it, you will have an engineer that understands your system and the way around your school. In the event that a new engineer takes over your weekly scheduled visit a hand over will take place where you would have two engineers for the handover period at no extra cost to your school.

Service under a Quest School Support Contract includes an 8-hour service level agreement for emergency call outs. This means that there is no additional retainer fee or a call out charge, if you have an emergency that can’t wait until our next scheduled visit. You will be charged at our emergency hourly rate for the amount of time spent fixing the issue at hand, be it an onsite visit or a remote session. The school office network is also covered under the network support contract. We will be happy to liaise with third-party software suppliers to resolve any issues with their software.

Quest Engineers will be able to cover the following during their visit to your school.

SECONDARY SCHOOLS & COLLEGE SUPPORT

Please give us a call and arrange a free network health check where one of our 3rd line engineers will discuss your IT needs and build a support plan that meets all of your requirement now and for the future. Depending on the size of the network, a scheduled weekly visit coupled with remote access support and server monitoring works in most cases.

This option also meets the most stringent of budgets and if extra support is required ad-hoc support can be added when required at the contractual rate to minimise cost. If you require a full-time IT professional(s) Quest can supply one or more of our engineers to be your in-house IT department with the full support of our back office and help desk.

Our team is available by telephone, email, onsite visit and remote access from 9am until 8pm.