We provide bespoke and off the shelf solutions for residential, commercial and educational IT infrastructures. We find that approximately 80% of customers fall into one of our off the shelf categories and the solutions work. Please contact us if you would like to find out more information or if you require a bespoke solution, we will be happy to tailor a solution to your specific requirements. 
Security solutions are uniquely tailored to individual requirements.

Residential - IT help on demand

We offer a number of services to help residential and small companies (1 to 5 users) deal with IT related Issues. Please give us a call (or request one) and we can arrange the best time to bring your computer in to our workshop, create an appointment for an engineer to visit your home, or arrange a remote/telephone support session if applicable. If you are able to bring your computer to our central London workshop we will be able to give you a reduced price for the repair. If your problem is urgent and you require assistance straight away please visit our Quick Support page where you can arrange a remote session with one of our engineers and you will be up and running in no-time!

Over the years we have dealt with many different scenarios from fixing a virus problem on a tanker ship via satellite link in the Taiwan Strait to recovering a student’s dissertation from a corrupted hard drive.

Free Diagnostic
Bring in your Desktop or portable computer to our central London lab and well will run a Diagnostic to make sure your core components, such as HDD, RAM, CPU, are OK.

Fast & Reliable service
On reciept of your Computer one of our engineers will let you know the expected turnaround and costing of the repair/fix. The average turn-around for repairs is 3 working days.

All Work Guaranteed
Our team of experts will make sure your computer is running at it's best! If you are not happy with anything you can simply bring it back.

Central London Base
Computer Repair, Network Support & Sales, all within walking distance of your office. We are always here to help. Get in touch

Commercial - Business support

Quest provides 3 different flavours of off the shelf support. If you don't find what you need here please contact us so we can tailor to suit your needs.

1

Ad-Hoc support with *Optional: Server Support

 

This solution is aimed at businesses with 1 to 10 computers. We maintain your server on a 4-hour response for £150.00 ex-vat a month (depending on server class). We will cover all the usual server maintenance tasks such as; software updates, adding users, changing passwords, monitoring backups and the health of your server(s).

In the event of a server related emergency, we will be on-site within 4 hours to resolve any server related issues - *our on-site hourly rate will apply. Any other call out which is not directly associated with the server will be subject to our next available appointment which may be same day or next.

This plan works if the nature of the business is not 100% reliant on having an operational workstation and you have a  working spare or you can share a workstation until an engineer is available.

You may not need the Server support add-on, but please give us a call when you require support and we will be available at the next available appointment. If it can't wait until then simply visit our Emergency Support page where you can arrange a remote session with one of our engineers! All emergencies and expedited works are subject to a 30% premium on labour costs.


2

Emergency Network Support with *Optional: Server Support

 

This option gives you a guaranteed response time Service Level Agreement (SLA) without committing to a higher monthly support charge (depending on the amount of PC’c you have). This option is very flexible, it doesn't matter where you are, in the office, at home, a remote satellite office on a ship, we will give the same response level because we will be charging for the time taken to resolve the problem (hourly rate will apply).

This option works very well for a company that has an in-house IT personnel. We are that extra level of support you can rely on! In the event of a major outage, or your IT personnel is sick or on holiday we will be available at a moment’s notice to help with your IT needs. This option also works well for out of hours support also.


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Server Support Add-on (discounted rate for 2+ servers)



3

Full Network Support Service

 

We take complete responsibility of your network and manage all the day to day tasks so you can get back to focusing on your business. With Quest monitoring your system, we have the ability to fix problems before you even know they exist.

 

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Out of Hours Support can be added if required.

Educational - School Support

Whether you are a village primary school with a handful of PCs or a large college with multiple servers and locations, our network support will give you total peace of mind.

We specialise in IT support for schools and over the past 11 years we have developed and learnt how to apply our network support specialist knowledge and experience in the most effective way for the educational sector.

We are the one stop shop for everything IT in your school, we provide;

Network Infrastructure
Network cabling, copper(Cat5/6), optical fibre & wireless solutions.

Security Solutions
Network security, Access control systems and CCTV

Telecoms and Printing
Avaya, Panasonic, Cisco phone systems, Canon, Xerox, Ricoh printing and copying machines

Audio Visual Solutions
LCD/LED TV’s, Display board, Projectors and Interactive whiteboard installation.

IT Support And Solutions
We have dedicated team of engineers on hand for on-site, remote and telephone support.

Hardware and Software procurement services
We are partnered with a range of industry-leading vendors to provide hardware, software at education discounted & bid pricing.

1

Primary Schools / Nurseries

 

In the majority of case's a weekly scheduled visit works best. An engineer will come to the school on the day and time that is agreed and tackle all IT, hardware, software and networking problems the school may have. We find that support in a school works best if you are allocated the same engineer for the weekly scheduled visit. We make sure that at least two of our engineers are familiar with your system so in the event that the regular engineer cannot make it, you will have an engineer that understands your system and the way around your school. In the event that a new engineer takes over your weekly scheduled visit a hand over will take place where you would have two engineers for the handover period at no extra cost to your school.

Service under a Quest School Support Contract includes an 8-hour service level agreement for emergency call outs. This means that there is no additional retainer fee or a call out charge, if you have an emergency that can’t wait until our next scheduled visit. You will be charged at our emergency hourly rate for the amount of time spent fixing the issue at hand, be it an onsite visit or a remote session. The school office network is also covered under the network support contract. We will be happy to liaise with third-party software suppliers to resolve any issues with their software.

Quest Engineers will be able to cover the following during their visit to your school.

2

Secondary Schools & College Support

 

Please give us a call and arrange a free network health check where one of our 3rd line engineers will discuss your IT needs and build a support plan that meets all of your requirement now and for the future. Depending on the size of the network, a scheduled weekly visit coupled with remote access support and server monitoring works in most cases.

This option also meets the most stringent of budgets and if extra support is required ad-hoc support can be added when required at the contractual rate to minimise cost. If you require a full-time IT professional(s) Quest can supply one or more of our engineers to be your in-house IT department with the full support of our back office and help desk.


Our team is available by telephone, email, onsite visit and remote access from 9am until 8pm.

Free Diagnostic
Bring in your desktop or portable computer to our central London lab and well will run a diagnostic to make sure your core components, such as HDD, RAM, CPU, are OK.

Fast & Reliable service
On receipt of your computer one of our engineers will let you know the expected turnaround and costing of the repair/fix. The average turn-around for repairs is 3 working days.

All Work Guaranteed
Our team of experts will make sure your computer is running at it's best! If you are not happy with anything you can simply bring it back.

Central London Base
Computer Repair, Network Support & Sales, all within walking distance of your office. We are always here to help. Get in touch.

Support Plans

Quest Technologies offers many flexible support plans & packages that we can tailor to your specific needs without needing a contract.

 

Ad-Hoc Support - IT help on demand

Ad-Hoc Support - No Contracts, simply use us when you need us.

Give us a call when you have an emergency, no need to have a contract in place! One of our qualified engineers will be with you at their next availability.

 

Full Network Support - Peace of mind IT

Full Network Support - Total management of your IT to guarantee peace of mind.

The Full network support service offers all the benefits of having a full-time IT Department, without the expense of wages and equipment. We are proud to be able to offer an unlimited onsite and remote IT Support service. Whether you require remote support or an onsite presence, we have the resources available to provide our clients with an unrestricted support service.

School Support - Discounted rates apply

School Support - Fast, Professional, & Reliable support

Our dedicated team of trained engineers strives to deliver unprecedented support to local schools in and around London. All of our engineers are fully CRB checked & vetted. We provide structured cabling, audio visual and interactive whiteboard installations. We can provide electrical installations, telephone and printing systems via Third-party suppliers.

 

Emergency Network Support

Emergency Network Support - Contract

This level of support is ideal for companies that have an existing IT department or for companies that do not want to commit to a full network contract. You pay a retainer fee for a response time of 2, 4 and 8 hours, and for the hours of the day that the support is required from 9am to 6pm or 6pm to 9am, you decide. We will attend to your problem within your response time and you will be charged at a reduced hourly rate for the time taken to fix your problem.

Emergency Network Support - No Contract

If you require emergency support on the same day and you do not have an existing contract in place you will be charged a premium & subject to engineer/ IT Consultant availability in your area.