Cookies Policy

This Cookies Policy sets out the basis on which we, Quest Technologies (London) Limited, use cookies and similar technologies on or in relation to our websites, www.questtechnologies.co.uk & www.questhub.co.uk (our websites). This Cookies Policy is effective from 05/02/2018.

‘Essential’ cookies are automatically placed on your computer or device when you access our website or take certain actions on our website. Non-essential’ cookies and other technologies are only placed on your computer or device if you have consented to us doing so. For information on the difference between essential and non-essential cookies, see the section below entitled About cookies. 
For information on how you consent and how you can withdraw your consent to us placing non-essential cookies and other technologies on your computer or device, see the section below entitled How to accept or reject cookies.

Contents

About cookies

What are cookies?

Cookies are small data files sent by a website’s server to a web browser, processor memory or hard drive and stored there.
They can be used for a range of different purposes, such as customising a website for a particular user, helping a user navigate a website, improving that user’s website experience, and storing that user’s preferences and login information.
 

Essential and non-essential cookies

Cookies can be classified as either ‘essential’ or ‘non-essential’.
Essential cookies: these are cookies that are either:
  • used solely to carry out or facilitate the transmission of communications over a network; or
  • strictly necessary to provide an online service (e.g. our website or a service on our website) which you have requested.
Non-essential cookies: these are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyse your behaviour on a website (‘analytical’ cookies) or cookies used to display advertisements to you (‘advertising’ cookies).
 

Session and persistent cookies

Cookies can be classified as either ‘session’ or ‘persistent’, depending on how long they last after they are placed on your browser.
Session cookies: session cookies last for as long as you keep your browser open. They expire when you close your browser. 
Persistent cookies: persistent cookies expire at a fixed point in time or if you manually delete them from your browser, whichever occurs first.
 

First and third party cookies

Cookies can be classified as ‘first party’ or ‘third party’. 
First party cookies: these are cookies placed on your device by our website domain. 
Third party cookies: these are cookies placed on your device by third party website domains.
If you require further information about cookies in general, please visit www.allaboutcookies.org

 

Types of cookies used

We use the following cookies on or in relation to our website: 

Name of Cookie

 

Essential or Non-essential?

Type of cookie

First or Third party?

Session or Persistent?

Expiry Time

Purpose

CookieConsent

Essential

Consent

First party

Persistent

1 year

Stores the user's cookie consent state for the current domain

UUID#

[abcdef0123456789]{32}

Essential

Functionality

First party

Session

Session

The cookie will only store the ID of the client; the actual client data will be stored in the application memory and cleared if restarted

OSTSESSID

(ticket system)

Essential

Functionality

First party

Session

Session

The cookie will only store the ID of the client; the actual client data will be stored in the application memory and cleared if restarted

RANDOM

[abcdef0123456789]{32}

Non-essential

Preferences

Third party

Session

Session

Used by TeamViewer to determine what operating system you are using so that they can serve you the correct version of their remote support software. This cookie expires after the web browser is closed.

_ga

Non-essential

Statistics

First party

Persistent

2 Years

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

_gid

Non-essential

Statistics

First party

Session

Session

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

_gat

Non-essential

Statistics

First party

Session

Session

This cookie is used for Google Analytics to throttle request rate.

NID

Non-essential

Preferences

Third party

Persistent

 6 months

Google uses cookies like NID to help customise adverts on Google properties, such as Google Search. For example, we use such cookies to remember your most recent searches, your previous interactions with an advertiser’s adverts or search results and your visits to an advertiser’s website. This helps us to show you customised adverts on Google.

collect

Non-essential

Marketing

Third party

Session

Session

Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.

 

Essential cookies

These are cookies which are strictly necessary for our website to be able to operate or to provide you with a service on our website which you have requested. We use the following essential cookies on our website:

  • First party session cookies to identify and authenticate you when you log into our website so you do not need to repeatedly enter your login information. These cookies are: CookieConsent, UUID#[abcdef0123456789]{32},OSTSESSID.]
  • First party session security cookies used for detecting repeated failed login attempts. These cookies are: UUID#[abcdef0123456789]{32}, OSTSESSID.
  • First party session security cookies used to prevent abuse of the login system on our website. These cookies are: UUID#[abcdef0123456789]{32}, OSTSESSID.
  • First party persistent cookies to recognise whether you have accepted the use of cookies on our website. These cookies are: CookieConsent. These cookies expire after 1 Year.

Legal basis for processing: we process information about you contained in or obtained from essential cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: ensuring our site functions properly and providing you with online services you have requested.

How to opt out of essential cookies

Most browsers allow you to block all cookies, including essential cookies. Please note, however, that if you block all cookies, parts of our website and its functionality may not work or display properly.

You can delete existing cookies from your browser by clearing your browsing data and ensuring that the option to delete cookies is selected.

For more detailed information on how to accept and reject cookies, including guidance for specific browsers, please see the section below entitled How to accept or reject cookies or use our cookie tool.

 

Non-essential cookies

We use the following types of non-essential cookies on our website:

  • Functional (or preferences) cookies
  • Analytical (or statistics / performance) cookies
  • Targeting (or marketing / advertising) cookies

Functional cookies

These are cookies that are designed for purposes such as enhancing a website’s functionality. These are either not strictly essential for the website or functionality which you have requested to work, or are cookies which serve non-essential purposes in addition to their essential purpose. We use the following functional cookies on our website:

  • Third party session cookies are used to determine operating system so that Teamviewer.com can serve you the correct version of their remote support software. These cookies are: RANDOM ID (sdPuqGtW9arY0QIG8N7sDVCbqLPXXjtZxY6IKhN2kPU). These cookies expire after you close the web browser.
  • Third party persistent cookies are used to display google maps on the contacts page. These cookies are: NID. These cookies expire after 6 Months.

How to opt in or out from functional cookies
See the section below entitled How to accept or reject cookies

Processing information about you contained in or obtained from functional cookies

Legal basis for processing:
we process information about you contained in or obtained from functional cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation). We will only process such personal information if you have consented to us placing cookies on your computer 

Analytical (or statistics / performance) cookies

Analytical (or statistics / performance) cookies track and gather data about what a user does on a website. These cookies are not essential for our website or its functionality to work. We use the following analytical cookies on our website:

  • We use Google Analytics cookies on our website. Google Analytics cookies help us understand how you engage and interact with our website, including how you came to our website, which pages you visited, for how long and what you clicked on, your location (based on your IP address).
  • The Google Analytics cookies used on our website are: _ga, _gat, _gid, collect. These cookies _ga are persistent and expire after 2 years. These cookies _gat and _gid, collect are session based and expire after the web browser is closed.
  • The information we collect using analytical cookies is collected on an anonymised basis.

More information

Google Analytics cookies are classified as first party cookies as they are set by our website domain, although Google collects and processes information from our use of Google Analytics. To find out more about how Google handles information collected from Google Analytics, see Google Analytics’ privacy policy, which is available here: https://support.google.com/analytics/answer/6004245

For information on how Google uses data from cookies it uses, please visit www.google.com/policies/privacy/partners/ 

How to opt in or out from analytical cookies

See the section below entitled How to accept or reject cookies

To opt out of Google Analytics tracking across all websites in general, you can do so here: http://tools.google.com/dlpage/gaoptout

 

Processing information about you contained in or obtained from analytical cookies

Legal basis for processing: we process information about you contained in or obtained from analytical cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: analysing how individuals use our website to help us improve our website and business. 

Targeting (or advertising) cookies

For information on third party targeting or advertising cookies we use on our website, please see the section below entitled Third party cookies.

How to opt in or out from advertising cookies

See the section below entitled How to accept or reject cookies


Processing information about you contained in or obtained from advertising cookies

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation). 

Consent: you give your consent to the purposes for which we process your information using advertising cookies by explicitly accepting the use of targeting cookies in our cookie tool. We use Cookiebot to manage cookie consent which allows users to opt in and out of the various types of cookies on our site.

Third party cookies

Third parties use cookies to analyse your use of our website and/or to display advertisements including third party advertisements to advertisement conversion tracking such as Google AdWords. Third party cookies used in relation to our website include:

Third party advertisement cookies.

  • Google uses cookies to display advertisements to elsewhere across the internet based on your interests and behaviour and to measure their effectiveness. You can find out how Google uses your information and how they use cookies by accessing their privacy policy at https://www.google.com/policies/privacy/ and their cookies policy at www.google.com/policies/technologies/cookies/. These cookies are: collect. These cookies are session based and expire after the browser is closed
  • Google AdWords cookies to track whether you have come to us via an advertisement we have placed on elsewhere across the internet, such as another website and to record information relating to how you came to us such as your location when you accessed our website, the time of day you visited and the device you were using. Google may use different cookies to track how you came to our website depending on what advertisement you clicked on and where.

More information

For information about the cookies Google uses in relation to the above, see the ‘Advertising’ section on the Types of cookies used by Google page in Google’s cookies policy, which is available here: https://www.google.com/policies/technologies/types/

For information about how Google uses data from cookies for its own purposes, please visit the following link www.google.com/policies/privacy/partners/

How to opt in or out from third party cookies

See the section below entitled How to accept or reject cookies

Processing information about you contained in or obtained from third party cookies

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation). 

Consent: you give your consent to the purposes for which we process your information using third party cookies by explicitly accepting the use of cookies in our cookie tool. We use Cookiebot to manage cookie consent which allows users to opt in and out of the various types of cookies on our site. 

 

Web beacons

Google embed web beacons on our website. Web beacons are small GIF image files which enable us to track your receipt of our marketing emails, how often you view our adverts or website pages, your location, IP address and browser information. Web beacons are activated whenever you open a marketing email or access a page on our website which contains a web beacon. Web beacons transmit data when you view them but are not capable of accessing any other information on your computer. Web beacons are not stored on your hard drive unless you download a GIF image containing them. 

Some (but not all) browsers enable you to restrict the use of web beacons by either preventing them from sending information back to their source (for example, when you choose browser settings that block cookies and trackers), or by not accessing the images containing them (for example, if you select a ‘do not display images (in emails)’ setting in your email server).


How to opt in or out

See the section below entitled How to accept or reject cookies

Legal basis for processing: we process the information we gather from the use of web beacons in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: Analysing the effectiveness of our marketing campaigns. For further information on how we use the information gathered from our use of web beacons please see our privacy policy, which is available here: https://www.questtechnologies.co.uk/privacy-policy

 

How to accept or reject cookies

There are a number of different ways in which you can accept or reject some or all cookies. Some of the main methods of doing so are described below:

You are welcome to block the use of some or all of the cookies we use on our website. However, please be aware that doing so may impair our website and its functionality or may even render some or all of it unusable.

You should also be aware that clearing all cookies from your browser will also delete any cookies that are storing your preferences, for example, whether you have accepted cookies on a website or any cookies that are blocking other cookies.

You can find more detailed information about cookies and adjusting your browser settings by visiting www.allaboutcookies.org 


Accepting or rejecting cookies


Cookie control tool

You can accept or reject non-essential cookies by using our cookie management tool. We use Cookiebot to manage cookie consent which allows users to opt in and out of the various types of cookies on our website. Cookiebot displays a user friendly, no-nonsense dialog the first time a user visits our website - no matter what page the user first lands on. The dialog informs the user about the use of cookies and both asks for and records consent to set cookies on the user’s web browser with the ability to revoke permissions for the various types of cookies. Please see more about on out Cookie Consent page.


Browser settings

You can accept or reject some or all cookies (for example, blocking all third party cookies) by adjusting your browser settings. If you do not know how to do this, the links below set out information about how to change your browser settings for some of the most commonly used web browsers:

Some browsers, such as Chrome and Firefox, allow you to change your settings to browse in ‘incognito’ mode, limiting the amount of data placed on your machine and automatically deleting any persistent cookies placed on your device when you finish your browsing session. There are also many third party applications which you can add to your browser to block or manage cookies.


Existing cookies

To clear cookies that have previously been placed on your browser, you should select the option to clear your browsing history and ensure that the option to delete or clear cookies is included when you do so.


Google Adsettings

You can manage and opt out of personalisation of advertisements by Google by visiting Google’s ad settings page here https://adssettings.google.com/ and by: 

  • unticking the button entitled ‘Also use Google Account activity and information to personalize ads on these websites and apps and store that data in your Google Account’; and
  • switching the ‘Ads Personalisation’ setting off (i.e. by ensuring the switch at the top of the page is set to the left/grey and not the right/blue). 

Alternatively, you can install a free browser plugin here: https://support.google.com/ads/answer/7395996 

 

Google Analytics Opt-out Browser Add-on

You can opt out of Google Analytics tracking by installing the browser add-on which is available here: http://tools.google.com/dlpage/gaoptout

 

European Interactive Digital Advertising Alliance Tool

 

You can opt out of Facebook and other companies that participate in the Digital Advertising Alliance in Europe from showing you interest based ads by visiting http://www.youronlinechoices.com, selecting your country, clicking ‘Your Ad Choices’, then locating Facebook (and any other companies you want to block) and selecting the ‘Off’ option.